Good design means listening and relating
"It seems a negligible detail, but it is not," explains Martina Giulianelli, OpenDot Project Manager. "Listening to the opinions, problems and, above all, the priorities of each party involved is essential. Because this is how a feeling of community and participation is generated which makes the project effective".
Solutions that fall from above don't work. Not only for a very human instinct to defend one's own territory, but also because an efficient idea is generated in the specificity of the different needs. And the relationship becomes transformative, no longer transactional. "We followed part of the project during the pandemic period. Paradoxically, working remotely facilitated the sharing process", continues the project manager. "We were able to focus on the individual voices, which freely traced the boundaries of their work and defined what the problems really were to be solved".