What will remain after the orgy of webinars, live Instagram sessions and Zoom workshops on which so many furniture companies have relied to stay in touch with their audience, which ran the risk of being cut off by the health emergency? Above all, is this direct line really destined to last, and to connect the world of design with fans, as well as long-term and new clients?
The new big issue for communicators: telling the truth
Some people suspect that the pandemic has put design at a crossroads, and Francesco Morace is sure of it: “Communication, as never before, will have to tackle the big issue of ‘truth,’” says the visionary sociologist and president of Future Concept Lab. “Actually this is a phenomenon that was already in progress before the pandemic, though unfortunately it was still a minority position. People had begun to understand that visibility is no longer so decisive if it is not bound together with credibility. There is a very delicate relationship between what one communicates and what one really does, between storytelling and storydoing. You have to do what you narrate and narrate what you do, otherwise you will squander your store of credibility.” As if to say, a live moment on Instagram cannot suffice if you go back to the old mechanisms as soon as the camera is off.